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"A great addition to my
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A Willis
V3 Chat - Live Support v3.0.4
A professional PHP/MySQL live support chat script with FAQ section (often referred to as Live Help) for
24/7 live website support. Allows you and your customers/visitors to communicate instantly in a real-time environment.
Features include multiple operator support, operator to operator chat, operators can initiate visitor chat sessions via real time web page monitoring, full visitor tracking statistics, offline messaging, user banning, transcript management, operator online/offline status and much more.
| Administration Screenshots | |||||
) Operators |
) User Bans |
) Transcripts |
) Operator Chat |
) FAQ Help (A) |
) FAQ Help (B) |
:: Features
- New! - Single/Multiple Operator Mode
When set in 'single operator mode', allows single operators to accept unlimited chat requests at the same time (multiple chat sessions). - New! - Multi Operators
Supports unlimited live support operators. Web based application allows operator login via the internet. - New! - Initiate Visitor Chats
Operators can initiate contact with visitors on the website via 'Can we be of assistance?' popup windows. - New! - Realtime Visitor Tracking Statistics
Know where your visitors are and what page they are viewing in realtime! Detailed statistics for all visitor page loads on your website including date/time, IP and pages viewed. Includes search by User IP and Page Url options. - New! - Live Support FAQs
Full FAQ help section with unlimited categories. FAQ section can be set hidden for operators only or displayed to the public. Includes options to add, edit, move and delete posts, search FAQs by category and/or keywords. Search results highlight keywords for easy reference. - New! - Operator to Operator Chat
Instant messenger feature for operator to operator conversations. - New! - Operator Status
Editable operator status (available or busy, if set to busy all support requests are directed to next available operator. If no operators are available the customer is provided the option to send a message). - New! - Auto Pruning
Automatically deletes all expired live support and operator to operator messages after admin defined period (eg. support messages older than 7 days, operator to operator messages older than 1 day). - Live 121 Chat
Live chat module for instant interaction with your customers/visitors. - Offline Messaging
Built in contact form for providing live support during offline periods. - Badword filter
Customisable bad word filter to reduce abusive messages or mail. - Character Limit
Limits the amount of characters allowed when sending offline mail, helps to reduce spam. - User Banning
Option to ban users from accessing the live support module. - Save Conversations
Customers and operators can instantly save and print chat conversations. - Custom Online/Offline Indicators
Create your own online/offline live support images. - Intelli-link Enabled
All http://, https://, ftp://, and email addresses are automatically converted to clickable links. - Admin Area
Full administration section for 100% management, see screen shots above. - Multiple Languages
Easy to translate language file for non-english speaking websites.
:: Requirements
- PHP 4.1.0 or above
- MySQL 3.22.32 or above
:: Price
Only $35 USD (approx £20 GBP)
Note: Only one free installation can be arranged per purchase.
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